Archive for April, 2011

Job Description

Service Desk Analysts (1-2 years)

Division

EF Education First Global IT

Location

Bangalore, India

The Role

Working as part of the EF Remote Support team in Bangalore, this position will be responsible for providing remote desktop support to EF users worldwide.

Responsibilities:

  • Responding to support requests that come through the issue tracker or mail
  • Connecting to user PCs and resolving issues related to desktop, network, email etc.
  • Responding to server and network alerts and first level of troubleshooting
  • Solving first-level server, network, and application problems
  • Ensuring patch level and hot fixes are updated in all servers
  • Escalating critical issues to L2 and other senior members of the support team
  • Ensuring regular backups are completed at all locations
  • Hands-on troubleshooting
  • Troubleshooting / Addressing Web Access Problems
  • Compliance to EF policies and procedures.

Requirements:

  • 1 – 2 years experience of basic Laptop /desktop troubleshooting: providing LAN support, installing software, Configuring Outlook, handling printer issues, providing Email solutions.
  • Experience in remote support is a must.
  • Should have basic knowledge on Windows XP/Networking
  • Excellent communication skills in English, written and spoken
  • Good analytical skills
  • Should be willing to work in 24/7 shift system.

Advantages:

  • Experience with setting up Dell servers
  • Experience with configuring and troubleshooting CISCO networking devices
  • Knowledge and experience on MOM
  • Experience in Active Directory, configuring group policies, WAN, VPN and wireless networking
  • Experience working in a fast-paced, cross-cultural professional environment

Additional Information

EF is the world leader in international education. Our mission is to break down barriers in language, culture, and geography and so far we have helped over 15 million people learn a language, discover the world or earn an academic degree.

EF is an equal opportunities employer. If you are motivated by the prospect of design career with an international and forward-thinking company, we want to hear from you.

Interested candidates should send a CV and cover letter to:  itjobs@ef.com

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Job Description

Network Technical Lead (8+ years)

Division:

EF Education First Global IT

Location:

Bangalore, India

The role

  • Support of IT infrastructure using Incident, Problem , change and Configuration Management
  • Designing, engineering, maintenance, and support of in the area of data and voice networks, Network designing, testing, technical writing and other duties required to create a robust support structure, standardize and implement the IT department
  • Thorough understanding of BGP, ISIS, OSPF, and MPLS, and should be familiar with MPLS Traffic Engineering (TE) as well as VPN technologies such as L2VPNs, RFC2547, and VPLS. Knowledge of MEF based L2 switching/bridging (STP, VLANs, Ethernet), Class of Service (QOS) specifically TOS and DiffServ and related Queuing algorithms is a plus, a through understanding of VOIP and security devices (such as IDS, IPS and open source IDS)

Requirements (All candidates)

  • CCIE is desirable (CCNP must) with hands on design and implementation experience
  • Ability to take the team of specialist along with him and mentor them as per requirement
  • Good in design reengineering and must have service design and systems integration skills and capability in handling heterogeneous network

Additional Information

EF is the world leader in international education. Our mission is to break down barriers in language, culture, and geography and so far we have helped over 15 million people learn a language, discover the world or earn an academic degree.

EF is an equal opportunities employer. If you are motivated by the prospect of design career with an international and forward-thinking company, we want to hear from you.

Interested candidates should send a CV and cover letter to:  itjobs@ef.com

Job Description

Server Specialists (6- 10 years)

Division

EF Education First Global IT

Location

Bangalore, India

The Role

Support of IT infrastructure using Incident, Problem, change and Configuration Management

Responsible for administering, monitoring, and maintaining Microsoft server Windows-2008 R2 AD and Exchange -2007, convert business and technical requirements into both high-level architecture and detailed design specifications

Maintain the VMware Enterprise Cluster and Virtual Servers (Windows & Linux) ensuring uptime and site responsiveness.

Provide recommendations to improve the SAN infrastructure, and address/lead critical issues and root cause analysis.

Must handle problem tickets, assist other teammates in technical decision making, support current business applications.

Requirements (All candidates)

Must have Good understanding of Scripts and Power shell and Exchange

Has good knowledge of multiple Microsoft Technologies e.g. AD, Exchange SCOM, SCCM, Collaboration and Share point

System administration skills on SAN (Netapp/EMC), VMware and Linux

Additional Information

EF is the world leader in international education. Our mission is to break down barriers in language, culture, and geography and so far we have helped over 15 million people learn a language, discover the world or earn an academic degree.

EF is an equal opportunities employer. If you are motivated by the prospect of design career with an international and forward-thinking company, we want to hear from you.

Interested candidates should send a CV and cover letter to: itjobs@ef.com

EF stands for “Education First”. Founded in 1965 by entrepreneur Bertil Hult, EF is a privately-held company with 16 divisions that offer a range of educational programs from language training, educational travel, and academic degrees to cultural exchanges. With a mission to break down barriers in language, culture and geography, EF has helped people of all ages and nationalities become citizens of the world.

From Berlin to Beijing, Moscow to Mexico City, Dubai to Denver, EF operates 400 schools and offices in over 50 countries. EF’s global network includes 9,000 staff and 25,000 teachers and guides. To date, EF has helped over 15 million people to learn a new language, discover the world, or earn an academic degree.

“Education First” is more than our company name. It is our corporate passion.

EF’s mission is to break down the barriers of language, culture and geography that divide us.

The Official Website

 

About EF Bangalore

It all started with the idea that rather than outsourcing our systems development and maintenance, we could do it smarter and better ourselves – with our own people!

Just over a year and a half ago, a team of people therefore came to Bangalore, the Santa Barbara of India, interviewing hundreds and hundreds of people to find the most remarkable talent the market could offer. We started small, hiring only the best of the best, and began the journey from a very tiny temporary office.

 

As the number of highly skilled people grew, we also initiated the hunt for a bigger and more suitable workplace. After months of negotiations with landlords and architects, innumerous approval stamps, vanished construction workers and delayed furniture, we finally got everything in place and moved in to our new EF office on Cambridge Road on February 1st.

The office was built on the notion that you should feel at home, even when you are in the office; it should be a place where creativity and ideas spire, where you can feel the energy and power to achieve the impossible, and where your friends and colleagues inspire you to walk the extra mile.

We in Bangalore are very proud of our new office and would love for you to come and visit, maybe have a chai in our coffee lounge or enjoy the views from our roof terrace. And, we would of course take the opportunity to show you what we can and will achieve with technology!

Get IT right! Own IT!