Job Description

Service Desk Analysts (1-2 years)

Division

EF Education First Global IT

Location

Bangalore, India

The Role

Working as part of the EF Remote Support team in Bangalore, this position will be responsible for providing remote desktop support to EF users worldwide.

Responsibilities:

• Responding to support requests that come through the issue tracker or mail
• Connecting to user PCs and resolving issues related to desktop, network, email etc.
• Responding to server and network alerts and first level of troubleshooting
• Solving first-level server, network, and application problems
• Ensuring patch level and hot fixes are updated in all servers
• Escalating critical issues to L2 and other senior members of the support team
• Ensuring regular backups are completed at all locations
• Hands-on troubleshooting
• Troubleshooting / Addressing Web Access Problems
• Compliance to EF policies and procedures.

Requirements:

• 1 – 2 years experience of basic Laptop /desktop troubleshooting: providing LAN support, installing software, Configuring Outlook, handling printer issues, providing Email solutions.
• Experience in remote support is a must.
• Should have basic knowledge on Windows XP/Networking
• Excellent communication skills in English, written and spoken
• Good analytical skills
• Should be willing to work in 24/7 shift system.

Advantages:

• Experience with setting up Dell servers
• Experience with configuring and troubleshooting CISCO networking devices
• Knowledge and experience on MOM
• Experience in Active Directory, configuring group policies, WAN, VPN and wireless networking
• Experience working in a fast-paced, cross-cultural professional environment

Additional Information

EF is the world leader in international education. Our mission is to break down barriers in language, culture, and geography and so far we have helped over 15 million people learn a language, discover the world or earn an academic degree.

EF is an equal opportunities employer. If you are motivated by the prospect of design career with an international and forward-thinking company, we want to hear from you.

Interested candidates should send a CV and cover letter to:  itjobs@ef.com